Malls
Background
We empower malls to deliver exceptional visitor experiences through end-to-end digital transformation. From digitizing processes and implementing enterprise solutions to enhancing facilities management and driving digital marketing success, MagnaStrat brings a 360° approach tailored for retail and lifestyle destinations. With our expertise, malls can boost efficiency, optimize operations, and strengthen engagement with tenants and customers alike.
MagnaStrat provides malls with a complete suite of digital and technology-driven solutions that enhance operational efficiency, safety, and customer engagement. Our expertise spans across enterprise management, facilities management, security systems, and digital marketing, ensuring malls can operate seamlessly while delivering superior tenant and visitor experiences.
Case Study
The Problem
Malls operate as complex ecosystems where multiple stakeholders—management, tenants, customers, and service providers—interact daily. Solitaire Mall KSA faced challenges in achieving real-time visibility over operations, tenant management, maintenance workflows, and back-office functions such as HR and Finance. At the same time, they wanted to better understand their visitors’ behaviors to strengthen customer engagement and retention.
Our Solutions
MagnaStrat partnered with Solitaire Mall KSA to drive a comprehensive digital transformation: Enterprise Solution Implementation. Provided a centralized platform offering end-to-end visibility on mall operations. Enabled tenant management, maintenance tracking, and streamlined HR & Finance processes for improved efficiency. Deploying a smart WiFi system that captures visitor data (with consent) to build a clearer profile of mall guests. Delivering analytics dashboards to track footfall, dwell time, and repeat visits. Enabling re-marketing campaigns by collecting basic information and integrating with digital marketing strategies.